ACO Cottesloe has now transitioned to Amārethelabel.com.au | 60–80% OFF STOREWIDE
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ACO Cottesloe has now transitioned to Amārethelabel.com.au | 60–80% OFF STOREWIDE

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  • Shipping policy

    All orders are dispatched from Perth, Western Australia.

    Orders placed before 2pm AWST (Monday–Friday) are shipped the same business day. Orders placed after 2pm will be processed the next business day.

    Orders placed on weekends or public holidays will be processed on the next business day.


    AUSTRALIAN SHIPPING

    EXPRESS POST
    Free on orders over $200
    $12 on orders under $200

    Estimated delivery time:
    WA: 1 business day
    Interstate: 1–2 business days

    STANDARD POST
    $9 on orders under $200

    Estimated delivery time:
    WA: 1–2 business days
    Interstate: 2–5 business days

    Delivery timeframes are estimates provided by Australia Post and may vary during peak periods or promotional events.

     

    INTERNATIONAL SHIPPING

    EXPRESS INTERNATIONAL – $30 AUD

    Estimated delivery: 2–5 business days

    STANDARD INTERNATIONAL – $20 AUD

    Estimated delivery: 5–20 business days

    International delivery timeframes vary depending on destination and customs processing.

    All prices are listed in Australian Dollars (AUD).

    Customs duties, taxes and import charges are the responsibility of the recipient.
    ACO is not responsible for delays caused by customs clearance.

    ORDER PROCESSING

    Please ensure your shipping address is entered correctly at checkout.
    ACO is not responsible for parcels delivered to incorrectly supplied addresses.

    Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

    TRACKING YOUR ORDER

    You can track your parcel via Australia Post:
    https://auspost.com.au/track

    If you cannot locate your tracking email, please check your junk folder or contact contact@acocottesloe.com.auand we will assist you.

    LOST OR DELAYED PARCELS

    Once your order has been dispatched, delivery is handled by Australia Post or the relevant international carrier.

    If your parcel is delayed or appears lost, please contact us at contact@acocottesloe.com.au and we will assist in lodging an enquiry with the carrier.

    While ACO is not liable for delays caused by third-party carriers, we will always do our best to assist in resolving delivery issues promptly.