ONLINE RETURNS
We understand you cannot try garments on before purchasing online, so we are happy to provide you with an exchange on full priced items, should they meet the below requirements. Please note sale items are not eligible for exchange.
The return address is:
ACO Cottesloe
Attn: Amy
26 Napoleon Street
Cottesloe
Western Australia 6011
We will exchange your purchased item if all the above conditions have been met. We receive new stock deliveries every week and will always endeavour to assist you redeem store credits in any way we can.
If you have questions about our online returns policy, please don't hesitate to email contact@acocottesloe.com.au or phone +61 (8) 9385 1881.
FAULTY ITEMS
We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please contact us at contact@acocottesloe.com.au and we will try and resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process.
In the rare event your item has a make-up stain on it we are happy to credit you the dry cleaning bill. As the garments are linked to our store this may happen from time to time. A refund will not be issued. Email contact@acocottesloe.com.au for more information.
In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.