ONLINE RETURNS We understand you cannot try garments on before purchasing online, so we are happy to provide you with an exchange on full priced items, should they meet the below requirements. Please note sale items are not eligible for exchange.
If you wish to return your online purchase please notify us at email@example.com within 48 hours of receiving your purchase.
Merchandise must be returned to ACO Cottesloe within 7 days.
Merchandise must be returned with tags attached, and in its original packaging, eg. shoes must be returned in their original box.
It is advisable that you try on new shoes on a carpeted surface, as we will not accept returns or refunds if the soles have any signs of wear.
Returns will be not be processed for items that have been altered, worn or washed.
There is no return on sale items and jewellery.
We do not offer exchanges on SALE items or items included in any flash promotion. This policy is strictly for full price items only.
All returns and exchanges will not be processed until the product is returned to ACO Cottesloe.
The cost of returning your online purchase is not covered by ACO.
Please note that original shipping charges or related expenses e.g. duties and/or import taxes will not be refunded.
The return address is:
ACO Cottesloe Attn: Amy 26 Napoleon Street Cottesloe Western Australia 6011
We will exchange your purchased item if all the above conditions have been met. We receive new stock deliveries every week and will always endeavour to assist you redeem store credits in any way we can.
FAULTY ITEMS We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please contact us at firstname.lastname@example.org and we will try and resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process.
In the rare event your item has a make-up stain on it we are happy to credit you the dry cleaning bill. As the garments are linked to our store this may happen from time to time. A refund will not be issued. Email email@example.com for more information.
In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.
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