RETURNS & EXCHANGES

We understand that shopping online means you can’t try pieces on before purchasing. If your full-priced item isn’t quite right, ACO is happy to offer an exchange or refund, provided the conditions below are met.

To be eligible for return:

• Items must be lodged and returned within 14 days of delivery.
• Garments must be returned unworn, unwashed and in original condition, with all original swing tags attached.
• Items must not be altered, damaged or marked in any way.

Once your return is received, it will be assessed and you will be notified once your exchange or refund has been processed.

Please note:

• Sale items are final sale and are not eligible for exchange or refund.
• Items returned worn, washed, altered or without tags will not be accepted and will be returned to the customer.
• ACO is not responsible for return parcels lost in transit. We recommend using a tracked postal service.
• Garments damaged due to normal wear and tear (for example, a button detaching after wear or a zip breaking due to use) are not considered faulty and are not eligible for return.

HOW TO RETURN

To initiate a return or exchange, please email contact@acocottesloe.com.au, including:

• Your order number
• The reason for return
• For exchanges: the style name and preferred size

Once approved, we will provide detailed return instructions.

FAULTY ITEMS

We take great care in quality control and inspect all garments prior to dispatch.

If you believe your item has a manufacturing fault, please email contact@acocottesloe.com.au as soon as possible, including your order number and clear photos of the issue. This will assist us in resolving the matter promptly.

In accordance with Australian Consumer Law:

• If an item has a minor fault, we may choose to repair the garment and return it to you.
• If the fault cannot be repaired, we will offer a replacement (subject to availability).
• If a repair or replacement is not possible, a full refund will be issued.