TERMS OF SERVICE

 

These Terms of Service govern your use of the ACO website and the purchase of products from our online store.

 

By accessing or using this website, you agree to be bound by these Terms.

 

ACO is registered in Australia.
ABN: 57 160 738 036

 

For enquiries, please contact:
contact@acocottesloe.com.au

1. USE OF THIS WEBSITE
By using this website, you confirm that:

• You are at least 18 years of age, or have the consent of a parent or guardian
• You have the legal capacity to enter into binding agreements
• You will use this website in accordance with all applicable laws

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon publication on this website.

 

2. PRODUCTS & PRICING

All prices are listed in Australian Dollars (AUD).

 

We reserve the right to change prices at any time without notice.

 

Products are subject to availability. If an item becomes unavailable after purchase, we will notify you and issue a full refund.

 

We reserve the right to cancel or refuse any order at our discretion, including where pricing errors, stock discrepancies or suspected fraudulent activity occur.

 

3. PAYMENTS

We accept payment via approved payment providers available at checkout, including Shopify Payments, Shop Pay and Afterpay.

 

By placing an order, you confirm that:

 

• The payment details provided are valid
• You are authorised to use the selected payment method

All transactions are processed securely in accordance with industry standards.

 

4. RETURNS

Please refer to our Returns Policy for full details regarding exchanges, refunds and faulty items.

 

Nothing in these Terms excludes, restricts or modifies your rights under Australian Consumer Law.

 

5. INTELLECTUAL PROPERTY

All content on this website, including images, text, graphics, logos, designs, branding and marketing materials, is the property of ACO unless otherwise stated.

 

You may not reproduce, copy, distribute, modify or use any content without prior written permission.

 

Unauthorised use may breach copyright, trademark and other applicable laws.

 

6. LIMITATION OF LIABILITY

To the extent permitted by law:

 

• We are not liable for any indirect, incidental or consequential loss arising from the use of this website or the purchase of our products.
• We do not guarantee uninterrupted, secure or error-free access to the website.

Nothing in these Terms limits or excludes rights under Australian Consumer Law.

 

7. FAULTY PRODUCTS

We warrant that products supplied will:

 

• Be delivered undamaged in the quantities ordered
• Correspond with their description at the time of purchase

If you believe a product is faulty, please contact us promptly at contact@acocottesloe.com.au, including your order number and details of the issue.

 

Where a product has a minor fault, we may repair or replace it.

 

Where a product has a major fault, you may be entitled to a refund or replacement under Australian Consumer Law.

 

We are not responsible for damage caused by misuse, improper care, modification or normal wear and tear.

 

8. ELIGIBILITY TO PURCHASE

By placing an order, you confirm that the information provided is accurate and complete.

 

Products are sold for personal use only and must not be purchased for resale without our prior written consent.

 

We reserve the right to limit quantities purchased per customer, household or address.

9. ORDER CANCELLATION

Orders cannot be cancelled once they have been processed.

 

If you wish to return an item, you may do so in accordance with our Returns Policy.

 

We may cancel an order where a product is unavailable, where there has been a pricing or system error, or where fraudulent activity is suspected. In such cases, any payment received will be refunded.

 

10. GIFT CARDS

ACO gift cards:

• Are issued electronically
• Are valid for the period stated at purchase
• Cannot be redeemed for cash
• Cannot be used to purchase additional gift cards
• Must be used in full, or any remaining balance will remain on the card until expiry

We are not responsible for lost, stolen or unauthorised use of gift cards.

 

If items purchased using a gift card are returned, refunds will be applied back to the original gift card.

11. WEBSITE AVAILABILITY

We do not guarantee that this website will operate continuously or without interruption. 

 

Access may be suspended temporarily for maintenance, updates or system improvements.

 

12. GOVERNING LAW

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia.